Source: Digital Marketing Community Key chatbot statistics The number one chatbot use case is to address customers promptly, having a bot platform can help to achieve key business metrics like average resolution time and first contact resolution. The deployment of bot solutions will extend its horizons in the near future. It has been predicted that conversational disruption may reduce and encourage marketers to prioritize chatbots as a channel for reaching out to users. Undoubtedly, bots will be transforming the way businesses communicate with their customers & prospects. They are being adopted by multiple business verticals to deliver excellent customer service and a delightful experience. With the chatbot trends making headway, more and more industries innovative applications to automate their business processes. Going further, chatbots are predicted to move from simple user-based queries to more advanced predictive analytics-based real time conversations. AI is vital for enabling machine learning and the flexible interpretation of automated business communications. 47% of organizations will use chatbots for customer care and 40% will deploy virtual assistants.ĪI has been revamping the ways of communication ways for businesses both with customers and internally. Chatbots are transforming the ways businesses connect with current and prospective customers.Īs per Gartner, “Artificial Intelligence (AI) will be a mainstream customer experience investment in the next couple of years”. With the emerging chatbots trends more industries are integrating chatbots into their business processes to deliver continuous customer engagement.īusiness chatbots are a critical resource for enhancing the consumer experience and providing excellent customer service. The surge in on-demand messaging has shifted customers’ preferences for communication.